Over these next few chapters, we see Forrest Mars take finally get control of the company years after his father’s death. He completely changed the company starting with stopping the buying of the hard shell for the M&M from Hershey. He was extremely rash, but knew what he wanted and how he wanted it done. He expected perfection. Forrest would go to a store to purchase a piece of candy and make sure it was perfect; if it was not he made sure, it was addressed right away. Even calling someone at 3:00am and making them go to the factory to address the problem, if the employee did not like it, he told them he would find someone who would go out at 3:00 am and work.
What I would like to talk about is how you treat your employees. I will tell you, after reading these few chapters; I could not have worked for Mr. Mars. He was tough and many employees did not respect him. Many stayed working in the Mars Company because he paid well, even though he would and did slash salaries if the numbers were bad.
Is this the type of leader you want to be. For me that is a hard no. I want people to respect me just as I respect them. I worked in Pennsylvania for about six months many-many moons ago. After being there, I had employees tell me how much they appreciated me because they had never had anyone come in and treat them with respect. I was blown away. I cannot imagine treating people as if they were beneath me. Without employees, your business will not function well.
Now granted, Mr. Mars was successful, but at what cost. He seemed to be out for only the dollar, not to live. I think as future entrepreneurs, we need to ask ourselves, how we want our business to run. It can be a fine line, do not let the employees walk all over you, but respect them. I have found that if you work with your employees, not just become the dictator, you will have a team that will work hard for you and take care of your business.